Privacy

Privacy Policy

Last updated: March 2026

Neurofy is committed to safeguarding personal data and maintaining the privacy of individuals who use our website and platform. This Privacy Policy explains how we collect, use and protect personal information when you interact with our services.

By using this website or platform, you agree to the handling of your information as described in this policy.

Who We Are

Neurofy

Unit 1, Ryelands Business Centre

Rylands Lane

Elmley Lovett

WR9 0PT

United Kingdom

Email: Sales@neurofy.com

Website: www.neurofy.com

We provide AI-powered learning platforms, eLearning content and related digital training services.

Information We Collect

We may collect and process different types of personal data depending on how you interact with us.

Information you provide directly

This may include your name, company name, job title, email address, telephone number, postal address, account credentials and any information related to training activity within the platform.

This information may be collected when you contact us, request information, create an account, register for a trial, purchase services or subscribe to updates.

Website usage data

When you visit our website, we may automatically collect technical data such as IP address, browser type, device information, location data, referral sources, pages viewed and time spent on the site.

This helps us understand user behaviour and improve the website.

Platform usage data

When using the learning platform, we may collect data relating to course enrolments, progress, completions, assessment results and overall learning activity.

This information enables us to deliver and manage training effectively.

Payment information

We do not store or process payment card details directly. Payments are handled securely by authorised third-party providers.

How We Use Your Information

We use personal data to provide and improve our services. This may include:

• Providing access to the website and platform

• Creating and managing user accounts

• Delivering training courses and learning content

• Managing the learning platform

• Responding to enquiries and support requests

• Processing orders and billing

• Sending service-related communications

• Sending marketing communications where consent has been given

• Improving platform performance and user experience

• Analysing usage and trends

We may also use aggregated, anonymised data to understand how the platform is used.

Cookies and Analytics

We use cookies and similar technologies to enhance functionality and analyse website usage.

Cookies help us recognise returning users, understand how the site is used and improve performance.

We may use tools such as Google Analytics to collect anonymised data about visitor behaviour.

More information is available at:

https://policies.google.com/privacy

You can manage cookie preferences through your browser settings. Disabling cookies may impact certain features of the website.

AI Tools and Uploaded Content

Our platform may use AI technologies to support course creation and content generation.

If you upload documents or materials, these may be processed by automated systems to generate training content.

Users are responsible for ensuring that uploaded materials do not include sensitive personal data unless appropriate permissions are in place.

Sharing Your Information

We do not sell personal data.

We may share information with trusted third-party providers who support our services, such as hosting providers, cloud platforms, analytics services and payment processors.

These providers are required to handle data securely and only process it on our behalf.

We may also disclose information where required by law or to protect our legal rights.

International Data Transfers

Some of our service providers may process data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place to protect personal data in line with applicable regulations.

Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

However, no internet-based system can be guaranteed as completely secure. Users are responsible for keeping login credentials confidential.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

Training records may be retained to support compliance and reporting requirements.

Your Rights

Under data protection law, you may have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your data where appropriate

• Restrict or object to certain processing activities

• Request transfer of your data to another provider

To exercise these rights, please contact us using the details below.

Marketing Communications

If you opt in to receive marketing communications, you can unsubscribe at any time using the link provided in emails or by contacting us directly.

Third-Party Websites

Our website may include links to external websites.

We are not responsible for the privacy practices of third-party sites and recommend reviewing their policies separately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements or technology.

The latest version will always be available on this page, and continued use of the website indicates acceptance of any updates.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Neurofy

Unit 1, Ryelands Business Centre

Ryelands Lane

Elmley Lovett

WR9 0PT

Email: Sales@neurofy.com